Returns Accepted

Our returns policy has been set up to keep costs low and to make the process as easy as possible. Please reference your order number to speed up the return process. Any return request cannot be processed without an order number.

Returns will not be accepted if installation of the product(s) have already begun. Items must be returned unused within the original packaging and in a saleable condition. Any returned items that are not in a saleable condition void the refund request.

If you are not satisfied with your product(s) once in your possession, you can return your order to Shush Doors within 7 days. Returns can take up to 5 working days following the arrival of returned items to Shush Doors. All products must be in the original packaging along with all included paperwork. 

If product labels are removed, the refund becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with proof of delivery. Shush Doors will not be held responsible for items lost or damaged in transit.

All shipping back to Shush Doors is paid for by the customer. We are unable to refund postal fees.

If you are returning items for exchange please be aware that a charge may apply.

Products MUST be unused unless faulty. Any faulty items will be exchanged like for like. 

Non-Returnable

Bespoke and Made-To-Measure products cannot be returned due to incorrect sizing provided by the customer. Please double check all sizing prior to placing an order. Nor can they be returned due to a change in style and colour preference, as they are made to your specification.

Discounted doors can not be returned due to defects outlined in the associated product description. No refunds or replacements will be made.

Shush Doors can only confirm compatibility and issue a warranty amongst its own products. Using a Shush Doors product with any third-party product will result is a refund being declined and void.

Damaged Goods

We try very hard to ensure that your order arrives in pristine condition. If you do not receive your order at all then please contact us. In the unlikely event that the doors arrive damaged or faulty, please contact Shush Doors immediately, this will be given special priority. We recommend inspecting the product prior to accepting delivery. Any damage must be reported within 7 days.