Please note: During lockdown period we will dispatch orders on Tuesdays and Thursdays only. Average delivery time is 1-4 working days. However in some situations please allow up to 7 working days for your order to arrive.
PLEASE CHECK THE PACKAGING (AND NUMBER OF ITEMS) CAREFULLY UPON RECEIVING GOODS AS YOU WILL BE REQUIRED TO SIGN OFF THAT THEY HAVE BEEN RECEIVED FREE OF DAMAGE. In the case where a damage has been sighted, make sure it is noted upon the delivery receipt, on arrival of the goods and contact the store.
There is an extra charge for deliveries to Scottish Highlands and some Lowland areas (blue area on the map). Please contact us prior placing your order to check the delivery cost to your location.
Delivery to the Scottish Highlands takes up to 5-7 working days (may take longer during bank holidays and over Christmas period).
If any delivery attempts are unsuccessful a re-delivery will be automatically scheduled for the following day (reoccurring for up to three attempts) unless informed otherwise by the customer. Unsuccessful further deliveries (after 3 attempts) are automatically returned to us by the courier. As the result customer would need to pay in full for new delivery arrangement.
Our courier will also ask for a written (signature) confirmation from yourself confirming that all your goods have arrived in perfect condition; please carefully check all your items in detail before signing the confirmation slip as damaged items cannot be rectified once confirmation has been given by yourself. Damaged boxes must be reported to the courier.
All damages and missing items MUST be reported within 48 hours after delivery of your order, otherwise we will not assume any responsibility for damaged or missing items.
lease allow up to 1 working day for us to prepare the items for pickup from our showroom. However you are welcome to call us and we can make your order ready for collection within couple of hours.
Customers must bring a printed copy of their receipt and form of ID for verification.
Showroom: Shush Doors / Omega Discount Plastics, Unit 7, The Boxworks, Heysham Road, Liverpool, L30 6UR
Collection Times: Monday to Friday between 10am – 4pm.