The UK's #1 Sliding Wardrobe Doors

Call Us 0151 525 3398

Opening Hours 9am - 5pm Monday to Friday

Legal Information | Terms & Conditions

Ordering

Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Shush Doors cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.

Returns Policy

Shush Doors returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of an eBay or PayPal transaction number before sending any item back. Any product without a transaction number will not be refunded.

Usual returns policy will be void if construction of the products have been attempted. Items must be returned unused within the original packaging and in a saleable condition. Any items that we deem to have been attempted to be constructed will have the refund request declined.

If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and manuals blank warranty cards and all accessories and documents provided by the manufacturer.

Please note: usual returns policy will be void if construction of the products have been attempted. Items must be returned unused within the original packaging and in a saleable condition. Any items that we deem to have been attempted to be constructed will have the refund request declined.

If our labels are removed from the product – the warranty becomes void.

We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Shush Doors will not be held responsible for items lost or damaged in transit.

All shipping back to Shush Doors is paid for by the customer. We are unable to refund you postal fees.

Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customers expense.

If you are returning items for exchange please be aware that a second charge may apply.

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used products (this does not apply to faulty goods – faulty products will be exchanged like for like)

Usual returns policy will be void if construction of the products have been attempted. Items must be returned unused within the original packaging and in a saleable condition. Any items that we deem to have been attempted to be constructed will have the refund request declined.

Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.

Incorrect / Damaged Goods

We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Shush Doors immediately, this will be given special priority and you can expect to receive the correct item within 72 hours once items returned. Any incorrect items received all delivery charges will be refunded back onto your credit/debit card.

Delivery Service

Delivery times are calculated in working days Monday to Friday. If you order after 1pm the next working day will be considered as the first working day for delivery time. In case of bank holidays and over Christmas periods please allow an extra two working days.

All orders will be sent via a next working day service; expected to arrive the following working day once your order has been marked as dispatched, however due to unforeseen circumstances please allow up to 2 working days for your items to arrive.

Specific delivery times are not issued by our courier; therefore it is important that a person is available at the delivery address between the hours of 8am to 6pm as upon arrival of your goods a person will need to be present to provide two signatures, one for the arrival of goods and another confirming the goods condition upon delivery.

If any delivery attempts are unsuccessful a re-delivery will be automatically scheduled for the following day (reoccurring for up to three attempts) unless informed otherwise by the customer. Unsuccessful deliveries will incur a fee of £15 for each failed attempt, which the customer is liable to pay in full.

Our courier will also ask for a written (signature) confirmation from yourself confirming that all your goods have arrived in perfect condition; please carefully check all your items in detail before signing the confirmation slip as damaged items cannot be rectified once confirmation has been given by yourself.

Delivery Disclaimer

Our next working day delivery service has a cut off time of 1pm, all orders placed after 1pm will be dispatched the next working day.

Specific delivery times are not issued by our courier; therefore it is important that a person is available at the delivery address between the hours of 8am to 6pm.

If any delivery attempts are unsuccessful a re-delivery will be automatically scheduled for the following day (reoccurring for up to three attempts) unless informed otherwise by the customer.

All damages and missing items MUST be reported within 24 hours after delivery of your order, otherwise we will not assume any responsibility for damaged or missing items.

Customers are responsible in checking for damages before signing couriers declaration of goods condition.

Unsuccessful deliveries will incur a fee of £15 for each failed attempt, which the customer is liable to pay in full.

When purchasing from us you are agreeing to this disclaimer stated above.

Collection

Please allow up to 1 working day for us to prepare the items for pickup from our showroom.

Upon a purchase we shall presume that a customer will be collecting their purchased good the following working day unless informed otherwise, please note that it is the customers responsibility to keep us informed.

Customers must bring a printed copy of their eBay receipt and form of ID for verification; failure to do this will result to a no sale.

Address: Omega Changing Rooms, 69 Ormskirk Road, Liverpool, Merseyside, L9 5AE.

Collection Times: Monday to Friday between 9am – 4pm.

Export Restrictions

At present Shush Doors only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us with your requirements.

Privacy Notice

This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.

Security

We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Shush Doors uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including firewalls and secure socket layers.

During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.

We do not store credit card details nor do we share customer details with any 3rd parties.

We will use the information you provide only for the following purposes.

* To send you newsletters and details of offers and promotions in which we believe you will be interested.
* To improve the content design and layout of the website.
* To understand the interest and buying behaviour of our registered users.
* To perform other such general marketing and promotional focused on our products and activities.

Conditions of Use

Shush Doors and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Shush Doors you accept these conditions. Please read them carefully, Shush Doors controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.

If you choose to access from another country you do so on your own initiative and are responsible for compliance with applicable local lands.

Copyrights

All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Shush Doors and are protected by international copyright laws.

License and Site Access

Shush Doors grants you a limited license to access and make personal use of this site. This license does not include any resales of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.

This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Shush Doors.

Product Descriptions

Shush Doors and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

From time to time there may be information on Shush Doors that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.

Colours may also vary on our products, we can’t guarantee color accuracy 100% especially matching white against white.

Prices

Prices and availability of items are subject to change without notice the prices advertised on this site include VAT.

Please review our other policies posted on this site. These policies also govern your visit to Shush Doors.